Frequently Asked Questions

Q: Is there a Help Desk if I have difficulty accessing the Wi-Fi network?

If you have questions or technical difficulty accessing the TRANSITWIRELESSWiFi network, please send us a message at or call our Help Desk at 844-257-2493.

Q: Wi-Fi Safety Steps Users Can Take to Stay Secure

Use a VPN:

  • One of the most important steps a user can take to stay secure on free public Wi-Fi is to use a VPN (Virtual Private Network).
  • Securing all connections on public networks via VPN will encrypt all user communications – creating a secure tunnel from a person’s device to their online destination, and back again.

Surf smart:

  • Use common sense when surfing online on public Wi-Fi hotspots.
  • Don’t log in to highly personal sites, like healthcare or banking sites, when waiting for your subway train.
  • Rule of thumb: If you wouldn’t want the person next to you to see what you’re doing on your tablet or smartphone, you might want to think about waiting to log in until you’re on your private home network.

Secure your connections:

  • Five key letters to remember when logging on to a website on a public network: HTTPS. By adding HTTPS to a URL, and updating security settings on your favorite site to allow you to browse securely, provides authentication of the web site and associated web server that one is communicating with, which can protect against man-in-the-middle attacks.
  • Most popular services – like Twitter, Facebook and Gmail – can be configured to connect using a secure method.

Update your passwords:

  • Users can improve their odds of staying secure by creating a long passwords with a variety of characters, and by updating them regularly.
  • Never share your passwords with anyone, and make sure your most important passwords (bank accounts, credit card statements, ecommerce sites) are totally unique for each site.
Q: How can I find the Terms of Service?

Our Welcome page has a “Terms of Service” link located at the bottom of the page. All who wish to use the Wi-Fi service must agree to the Terms of Service before using TRANSITWIRELESSWiFi Wi-Fi.

Q. What did this service cost the city of New York?

The installation of this service comes at no cost to the MTA, NYCT, New York City residents or riders. Transit Wireless is a privately held company that privately funded this project.

Q. Why isn’t there Wi-Fi service in the tunnels?

The current agreement with NYCT and Transit Wireless permits TRANSITWIRELESSWiFi Wi-Fi to be available only throughout station platforms, mezzanines, walkways and stairways. As we continue to work with the MTA and NYCT, we hope to bring connectivity to riders on trains traveling within tunnels.

Q. What can I do with TRANSITWIRELESSWiFi Wi-Fi service?

You are able to use your device as you would above ground. You can surf the web, download videos, check email, and find the latest on social media. In addition, you can find up-to-date info on subway updates and schedule changes provided by the MTA. TRANSITWIRELESSWiFi also offers New York centric content.

Q. Is there a cost for the Wi-Fi service?

There is no cost to the end-user; however, TRANSITWIRELESSWiFi Wi-Fi service within the New York City subway system is ad-supported, meaning an advertiser is sponsoring the Wi-Fi service with short promotional ads. Ad-supported Wi-Fi service allows us to provide this service for FREE to the New York City ridership.

Q. How do I connect to the Wi-Fi network?

The first time you want to connect your Wi-Fi enabled device (smartphone, tablet or computer) on the TRANSITWIRELESSWiFi Wi-Fi network, simply open your device’s Wi-Fi settings and select the Wi-Fi network SSID: TRANSITWIRELESSWiFi. Once you select the network, open an Internet browser like Chrome/Internet Explorer for an Android device, Safari on an Apple device, Blackberry Browser on a Blackberry device, or third party browsers such as Opera or Firefox. You will see our welcome screen with instructions for access once the browser is opened.

Q. Where can I use TRANSITWIRELESSWiFi Wi-Fi service within the New York City subway system?

TRANSITWIRELESSWiFi Wi-Fi service is available throughout all public areas including platforms, mezzanines and ticket areas within activated underground stations. At this time there are 180 underground stations in Manhattan, Queens and the Bronx with TRANSITWIRELESSWiFi Wi-Fi service. Additional stations will be activated on a rolling basis. See for a list of stations with Wi-Fi service. You can also follow us on Facebook, Twitter or Instagram (@TWWiFi) for updates.

Currently there is no Wi-Fi coverage on trains between stations or within tunnels, but as soon as the train enters the next TRANSITWIRELESSWiFi enabled station, your device will automatically re-connect to the Internet.

Q. What is Transit Wireless Wi-Fi service in the New York City subway stations?

The Metropolitan Transportation Authority (MTA) and New York City Transit Authority (NYCT) have entered into an agreement with Transit Wireless to implement wireless services, including Wi-Fi, for the New York City ridership. The Wi-Fi service is branded TRANSITWIRELESSWiFi and is currently available in 180 stations (throughout Manhattan, Queens, and Bronx). As part of a seven phase initiative started in 2011, all underground stations will offer Wi-Fi service throughout Manhattan, Queens, Brooklyn and the Bronx by 2017.