Cancel Assurance Wireless (5 Easy Steps)

A woman with pen on her hand fixing her glasses while talking on the phone

8 min read

Angela Otero

Have you ever felt trapped in a service plan that no longer fits your lifestyle? I’ve been there, and the feeling of not knowing the way out can be overwhelming. If you’re considering canceling Assurance Wireless, you’ve come to the right place.

Quick Summary: Canceling with Assurance Wireless is not as complicated as it might seem.

  • Step 1: Kickstart your switch by porting your number to your new provider.
  • Step 2: Contact customer service.
  • Step 3: Lay out why you are canceling with them.
  • Step 4: They might toss you some sweet deals, but stay true to your purpose and stand firm.
  • Step 5: Afterwards, once confirmed and locked in that cancellation – make sure to get that confirmation.

In this article, we’ll dive deep into how to cancel Assurance Wireless, its process, and what you should expect along the way.

Let’s dive further into the details below.

Steps to Cancel Assurance Wireless

You’ve decided it’s time to part ways with Assurance Wireless. Let’s dive into the steps you’ll need to take.

Step 1: Porting Out

Voice provider and number porting diagram
Video | Nextiva

  • If you plan on keeping your number when moving to another provider (and most people do), start this process before canceling with Assurance Wireless–it’ll save loads of headaches later on!

Step 2: Contact Customer Service

A woman wearing a headset in front of a laptop

  • It can be a bit of a drag, but trust me, it’s the quickest way out. You can reach them at 1-888-321-5880. They’re available Monday through Friday from 4 am – 8 pm PST and on Saturday & Sunday from 4 am – 6 pm PST.

Step 3: Explain your Decision

  • Explain your situation and your decision to cancel the service. Remember, this is not a debate; just be clear about what you want.

Step 4: Waiting for Approval

  • They might offer some incentives for you to stay–that’s their job! But stick to your guns, and don’t let any offers sway your decision.

Step 5: Processing of your Request

  • Finally, after all that chat, they’ll process your request and give you confirmation of cancellation. Ensure you keep this proof handy in case there are any issues down the line.

Here’s a quick snapshot of how long things might take. But remember, these are just ballpark figures – real life can throw some curveballs our way!

StageEstimated Time Frame
Initiating the Process10 to 30 minutes
Waiting for ApprovalImmediate to 48 hours
Processing of the RequestImmediate to 48 hours
Receiving ConfirmationInstantly to 7 days

Things to Consider Before Cancelation

So, you’re considering pulling the plug on your Assurance Wireless service. But before taking that leap, there are some key factors I’d like you to consider.

  • Benefits of Assurance Wireless: Unlimited data plans and no contracts were probably pretty appealing, huh? Remember that once you cancel your plan with Assurance Wireless, those perks will be gone, too. It’s worth pondering if you’re ready to say goodbye to them.
  • Phone Number Retention: With most carriers, when you terminate a contract or prepaid plan, there’s a chance that you may lose your phone number permanently. So before making any concrete decision about canceling with Assurance Wireless – think twice!
  • Potential Cancellation Fees: While it feels good to be free from monthly bills by canceling services, sometimes the move can cost you big bucks in cancellation charges and early termination fees (ETFs). If we’re talking serious cash here – maybe sticking with the current plan isn’t a bad idea after all!
  • Evaluate Other Market Options: The grass might not always be greener on the other side! Many cell phone providers offer competitive rates and coverage areas similar to what Assurance Wireless offers.
  • Customer Service Value: Before canceling, remember this – finding another provider who values customers as much could prove challenging.

A woman holding her face is sitting at a desk with a laptop and a cup of coffee


Once you’ve canceled your Assurance Wireless service, you need to know a lot of stuff. It’s not just about cutting ties and forgetting all about it. There are post-cancellation matters that need attention.

Phone Number Retention– Don’t expect to keep the same phone number if you decide to sign up again with Assurance Wireless or another provider.
– When I canceled my service, they made it clear that re-activation doesn’t guarantee keeping your old number. You might end up with a new one entirely.
Device CompatibilityIf your Assurance Wireless phone is still in good working order after cancellation, you can continue using it with other services. However, remember to check compatibility before signing on with another carrier.
Remaining Account BalanceSay goodbye to those dollars if you hadn’t used them up.
Consideration for Future AlternativesPossible options might include switching to another Lifeline provider, going prepaid, or joining a family plan.

Understanding the Service

Assurance Wireless is a lifeline assistance program backed by Virgin Mobile. Now, I’m all about helping folks understand the ins and outs of services like this. So, let’s dive in, shall we?

  • Government-Supported: This service is government-supported. The goal was to provide affordable phone service for low-income individuals or families.
  • Plans: Through Assurance Wireless, eligible customers can receive free cell phones along with free monthly data, minutes, and unlimited texting.

  • Coverage: Coverage is pretty widespread across the U.S., but it isn’t universal. There are still some areas where Assurance Wireless doesn’t quite have a footprint yet.
  • No Annual Contract: Yep! You read that right: no yearly commitment is needed.

Frequently Asked Questions

  • Will I get slapped with a cancellation fee?
    • Here’s the deal: While breaking free is great, sometimes some costs might be tied in. It is always best to check the fine print or ring them!
  • Can I come back to Assurance Wireless later if I change my mind?
    • Of course! Life’s all about change and sometimes revisiting the classics.
  • Do I need to return the phone I got from Assurance Wireless?
    • Your phone is yours to keep, like a favorite pair of jeans. But, if you’re hopping onto another service, double-check its compatibility.
  • Do I need to return the phone I got from Assurance Wireless?
    • Your phone is yours to keep, like a favorite pair of jeans. But, if you’re hopping onto another service, double-check its compatibility.
  • What if I have an issue during the cancellation process?
    • Every adventure can have a hiccup. If you hit a snag, Assurance Wireless’ customer service is there to guide you through.
  • I’m moving to a new state. Can I transfer my service instead of canceling?
    • Rolling into a new place? Many times, you can take Assurance Wireless with you. Just check their coverage in your new zip.
  • I’m considering canceling. Can I temporarily suspend my service instead?
  • What should I do if I don’t get a confirmation after my cancellation request?
    • Don’t fret! Sometimes, things get lost in the shuffle. Give them another call or check your account online.
  • Are there benefits to canceling online versus over the phone?
    • Both paths have their merits! Online might be faster for some, while a call can give that personal touch.


Website Resources:

Video References:

Assurance Wireless


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